Frequently Asked Questions
Do you ship worldwide?
Yes, we do!
How long will it take to dispatch my order?
Within 1-3 business days from our US office.
How long will it take for my order to arrive?
US
Tracked Shipping: 8-16 business days.
EU
Tracked Shipping: 9-16 business days.
Rest of World
Tracked Shipping: 10-20 business days
Are there any duties or taxes?
There may be duties and/or customs taxes applied to your order by your local government when delivery is made, or billed to you afterwards depending on where you live. We are not liable for these charges, and they unfortunately could not be reimbursed or refunded by Charml!e Jewelry.
How do I return a product?
You have 30 days from the day you receive your product(s) to request a refund.
Contact us via email charmliejewellry@gmail.com with your order number and return request.
Please include your original invoice and mail your return within 14 days of receipt to the address below.
Your return will be processed within 3-7 days of receiving it and you will be notified that the return is completed.
All products must be returned unworn and in the same packaging it came in.
How do I care for my new jewelry?
Check out our Care Guide!